Terms of Service.

1. Acceptance of these terms

By creating a Moonetix account, integrating the Moonetix offerwall, running an offer through Moonetix, or opening and using an offerwall powered by Moonetix, you agree to these Terms of Service. If you act on behalf of a company or another legal entity, you confirm that you are authorized to bind that entity, and "you" then refers to that entity.

Some features may be subject to additional rules, guidelines, or a separate written agreement, for example a publisher agreement with individual commercial terms. Where those conflict with these terms, the more specific document applies to that feature. If you do not agree with these terms, do not use the Service.

2. Who is who

• Service means the moonetix.com website, the Moonetix offerwall and its integrations, dashboards, APIs, postbacks, and everything else we provide under the Moonetix name.
• Advertiser means a business or individual whose offers run on Moonetix under a custom integration agreed with us, and who pays for the conversions it confirms.
• Publisher means a website, app, game, or community owner who has been approved to add the Moonetix offerwall to its own property and to reward its own users for completed offers.
• Publisher property means the website, application, or other product in which a publisher displays the offerwall.
• End user means a person who opens the offerwall inside a publisher property and views or completes offers. End users are users of the publisher. They do not hold a Moonetix account.
• Offer means an app install, a goal in a game, a sign-up, a survey, or another action presented in the offerwall, supplied by an advertiser or by a third-party offer partner.
• Reward means the points, coins, credits, or other value a publisher grants to its own end users for a completed offer, in the publisher's own units.

3. Nature of the platform

Moonetix is an advertising, promotional engagement, and activity-tracking platform. It is not a bank, payment institution, money transmitter, escrow agent, exchange, custodial wallet, or any other kind of financial service, and nothing in the Service should be understood as one.

Rewards shown in an offerwall are promotional incentives recorded for advertising and attribution purposes. They are not money, not a deposit, and not the property of the end user as against Moonetix. Moonetix does not hold funds, currencies, or virtual assets on behalf of end users.

Moonetix's contractual and payment relationship for rewards is with the publisher, not with the end user. When an end user completes an offer, Moonetix reports the approved result to the publisher, and the publisher credits and pays its own end user under the publisher's own terms. Moonetix does not receive payout instructions from end users and does not pay end users directly.

4. Eligibility, age, and restricted countries

You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to open a Moonetix account or to work with us as an advertiser, because both involve payments and a binding agreement with us.

End users must be at least 16 years old to use an offerwall powered by Moonetix, and end users under 18 should use it with the permission of a parent or guardian. Where an offer, an advertiser, or local law sets a higher minimum age, that higher age applies. Age-restricted offers, such as gambling, are only for adults of the legal age in their country. Publishers must not make the offerwall available to people below the applicable minimum age.

The Service is not offered in countries or regions subject to comprehensive sanctions or embargoes applicable to us, and it may not be available in other countries where we or our partners choose not to operate. You must not use the Service if you are located in, or ordinarily resident in, such a country, or if you are a person with whom we are prohibited from dealing.

5. Business accounts

Moonetix accounts are publisher accounts. Advertisers do not open an account: they work with us under the written agreement described in section 6. To register you either provide an email address and a password and confirm the address with the verification code we send to it, or you sign in with a Google or Discord account whose email address that provider has verified. You choose a username when you register and can change it later. You can turn on login verification by email and manage trusted devices in your account.

After registration you can use your dashboard, the Referral Program, and your account settings right away. To add apps, show offers, and see reports, you apply as a publisher from your dashboard, and these features become available only after we approve the application. Each business may hold one Moonetix account unless we agree otherwise in writing. Accounts may not be sold, rented, transferred, or shared outside your own organization. You are responsible for keeping your credentials confidential, for the accuracy of your account details, and for all activity under your account. Tell us promptly at support@moonetix.com if you suspect unauthorized access.

We may ask for business or identity verification before approving an account, releasing a payout, or where the law requires it. Until a requested verification is complete, the affected account features or amounts may be held. If you do not complete a requested verification within 90 days of our request, the unpaid amounts held for it are forfeited.

6. Terms for advertisers

Advertising on Moonetix is available through custom integrations. Before an offer goes live, we agree with the advertiser in writing, for example by email or in a separate agreement, on the offer, the payout per conversion, the target countries, how conversions are tracked, and how and when the advertiser pays. To start, contact us at business@moonetix.com. Where that written agreement and these terms differ, the written agreement applies to that integration.

• Offer review. Every offer is reviewed before it goes live. We may decline, pause, or remove an offer that breaches these terms, the law, or a partner requirement, and we may require changes to creatives, descriptions, landing pages, or targeting.
• Conversions and postbacks. Conversions are confirmed by your server-to-server postback or by another tracking method we agree on. You are responsible for reporting only conversions that really happened. If you later find that a reported conversion was invalid, for example because of fraud, you may reverse it within the period agreed for your integration.
• What you pay for. You pay the agreed payout for each conversion you confirm. Impressions and clicks are not charged.
• Responsibility for your offers. You are solely responsible for your offers and for the products, services, websites, and apps they promote. You warrant that you hold the rights to all material you supply, that it is accurate and not misleading, that it contains no malware or deceptive functionality, and that the promoted offering is lawful in every territory you target.
• Use of data. You may use data generated by your offer only to measure and improve that offer. You must not attempt to identify individual end users, build profiles of them, contact them outside the offer flow, or pass offer data to a data broker.
• Prohibited categories. Offers must not promote malware, illegal goods or services, adult content, weapons, deceptive financial schemes, or anything that breaches the rules of our partners.
• Gambling offers. Gambling, betting, and casino offers are accepted only from operators that hold every license required in the territories they target, and only where promoting them is lawful. They must target people of legal gambling age only, must not appeal to minors, and are reviewed case by case. We may ask for proof of license before an offer goes live.

7. Terms for publishers

If we approve you as a publisher, the following applies in addition to the rest of these terms.

• Approval. We review every publisher application by hand, including the property you apply with, and we may accept or decline a publisher at our discretion. Once your account is approved, a property you add goes live right away, but every property must meet the requirements below at all times, and we may pause or remove any property that does not. We may ask you to register each property separately and to show that you own or run it. Every property must meet all of the following:
  • it is live, it can be reached, and it has real content for its users;
  • it has real users of its own. There is no minimum size, but the offerwall must be shown to real people who use the property;
  • you own or run it, and the information in your application is true and complete;
  • it has no adult, illegal, or infringing content;
  • it is not built mainly to generate offer completions from bots, proxies, bought installs, or your own accounts;
  • it treats its users fairly: it explains how its rewards work and when they are paid, it pays the rewards it promises, and it does not ask users to pay money to join or to unlock their rewards; and
  • you do not already hold another Moonetix account for the same business, unless we agreed otherwise in writing.
• Honest properties only. We do not work with properties that we reasonably believe mislead or defraud their users, for example sites that do not pay the rewards they promise, collect payments or personal data from users under false pretenses, make false claims about what users can earn, or copy or impersonate another brand. We may decline such a property, and if it is already approved, we may suspend it and withhold the related earnings as described in sections 10 and 15.
• Applying again. If we decline an application, we tell you why. You can apply again once the reason no longer applies. We may decline repeated applications for the same property without a new review if nothing has changed.
• License. We grant you a non-exclusive, revocable, non-transferable license to display the offerwall and our offers on the properties in your approved account, and, if you run an offerwall network, on your own publishers' properties as described under Offerwall networks, through the integration methods we provide, for as long as your integration is active and in good standing.
• Your end users. You are responsible for your own end users, your own terms of service and privacy notice, obtaining any consent your end users' jurisdictions require before their data reaches us, and crediting and paying the rewards you promise them. You may show our offers under your own brand, but you must not pretend to be Moonetix or another brand, or hide from end users that offers are supplied by third-party advertisers.
• Placement. You must not place the offerwall or any Moonetix tracking link inside hidden iframes, in pop-ups or new windows that open without the end user's click, in pop-unders, behind a paywall, next to adult, illegal, or infringing content, or in any context that misdescribes what an end user must do to earn a reward. Opening the offerwall in a pop-up after the end user clicks a button or link, for example with our embed script, is allowed.
• How you promote. You must not promote the offerwall or offer links with spam, including unsolicited email, SMS, or messages, with false or misleading claims, forced or hidden clicks, cookie stuffing, cloaking, or device or location spoofing. You must not use the names or trademarks of Moonetix, advertisers, or offer partners in paid search or social ads, in keywords, or in domain names without our written permission.
• Traffic you are responsible for. You are responsible for everyone who sends traffic through your account or your properties, such as sub-publishers, partners, contractors, or staff, as if it were your own traffic. Their breaches of these terms count as yours.
• Offerwall networks. If you run an offerwall network or another platform with its own publishers, you may show our offers to your publishers' end users through the Offers API, as long as you: send each publisher's own ID in sub1 and a user ID that is unique across your whole network; pass on these terms to your publishers in your own terms; and forward our reversed postbacks to them. Our fraud checks run on every end user and click, and we may block a single publisher or end user of your network at any time. Reversals of your publishers' results are deducted from your balance like any other chargeback.
• Traffic quality. You must send only genuine, human traffic. Proxy traffic, bot traffic, incentivized clicking outside the offerwall, purchased installs, and misleading promotion are prohibited. You must not complete offers on your own properties to generate revenue, and you must not create several properties to reuse the same traffic.
• Offer access and traffic quality. We decide at our own discretion which offers are available to each publisher and property, and we may change this at any time. In this decision we take into account the quality of your traffic, for example how many of your users our fraud checks block and how often your results are reversed, as well as partner requirements and your history with us. Your settlement period may also depend on the quality of your traffic, and we may pause a property whose traffic quality stays poor.
• Postbacks and reporting. Server-to-server callbacks, reports, and reconciliation data are provided as is, and our records are the reference for settlement. Discrepancies must be raised within 30 days of the period in question.
• Records and cooperation. Keep records of where your traffic comes from, such as traffic sources, campaigns, placements, and the user IDs you send, for at least 12 months, and send them to us within 7 days when we ask, for example during a fraud review or a question from an advertiser. While a review is open, we may hold the earnings it concerns. If you do not reply within 14 days of our request, we may suspend your integrations and hold all your unpaid earnings. If you still have not replied 30 days after our request, the earnings the review concerns are forfeited.
• Paid when we are paid. Earnings from offers supplied by advertisers and offer partners become payable only once we have received the matching payment from that advertiser or partner. If an advertiser or partner pays late, pays less, or does not pay, for example because of insolvency, a dispute, or reversals on their side, we may delay, reduce, or cancel the related earnings in proportion. We tell you in your dashboard or by email when this affects your earnings.
• Settlement and minimum payout. Your settlement period, invoicing, and minimum payable amount are those shown in your publisher dashboard or agreed in writing with you. Amounts below the minimum carry over to the next settlement.
• Payouts, fees, and taxes. We pay to the payout method saved in your account, in the currencies offered there. A payout fee shown in your account is deducted from each payout, and you are responsible for a correct payout address. You are responsible for declaring and paying any taxes on your earnings in your own country.
• Chargebacks. If an advertiser or offer partner rejects or reverses a result, for example for fraud, false information, or failure to meet the offer requirements, the corresponding amount is deducted from your balance or offset against your next settlement, including after it was reported to you. If reversals and corrections are higher than your earnings, your balance can become negative. A negative balance carries over and is offset against your future earnings until it is cleared, and no payout is made while it is negative.
• Confidential information. Information we share with you that is not public, such as which advertisers and offer partners supply offers, payout rates, special terms, and the data in your dashboard, is confidential. Use it only for your Moonetix integration and do not disclose it, while you work with us and for 2 years after.
• No going around us. While you work with us and for 12 months after, you must not contact an advertiser or offer partner you came to know through Moonetix in order to run its offers directly or through another network instead of through us, unless you worked with it before or we agree in writing.
• Suspension. We may suspend an integration immediately where it presents a security, legal, or fraud risk, and we will tell you why.

Referral Program

If you invite other publishers with your referral link, our Referral Program Terms also apply. They are part of these terms.

8. Terms for end users

If you use an offerwall powered by Moonetix inside a publisher's website or app, this section and sections 4, 9, 10, 11, 13, 17, and 18 apply to you.

• Your rewards come from the publisher. The publisher decides what reward it offers, in which units, and how and when it pays you out, under its own terms. Questions about your reward balance or a payout must be directed to the publisher. Moonetix does not pay end users and is not responsible for a publisher's decision to credit, withhold, or pay a reward.
• Offer requirements. A completion counts only when it meets the offer's stated requirements in full and is confirmed by the advertiser or offer partner. Offers supplied by third-party offer partners are confirmed on the partner's own schedule, and some are confirmed only after a holding period.
• Reversals. A completion can be rejected or reversed after it was first reported, for example if the advertiser detects fraud or the requirements were not met. When that happens, the publisher may remove the related reward.
• Accurate information. Use your real device and location, answer surveys truthfully, and follow the rules in section 9. Breaking them can make you ineligible for offers across every publisher property that uses Moonetix.

9. Prohibited conduct

Whether you are an advertiser, a publisher, or an end user, you must not:

• buy, sell, or transfer accounts, rewards, or completions, or use another person's account or identity;
• use bots, scripts, auto-clickers, browser extensions that simulate clicks, emulators, virtual machines, or any automation to view or complete offers;
• use VPNs, proxies, Tor, datacenter addresses, or any other method to disguise your real location or device, or emulate a desktop device from a mobile device;
• use several devices, browsers, or profiles, or clear cookies, reset identifiers, or change IP addresses, in order to complete the same offer more than once;
• give false, copied, or automatically generated survey answers, or false profile details such as age, country, or gender;
• submit forged, edited, or someone else's documents or screenshots, including during any verification;
• install apps or perform searches using software or bots, or artificially generate installs, sign-ups, clicks, or leads;
• upload viruses, malicious code, or unlawful, hateful, violent, sexual, or infringing content;
• interfere with, overload, probe, or attempt to bypass the security, rate limits, or tracking of the Service or of any partner, or access other people's accounts or data;
• use the Service for money laundering, sanctions evasion, or any other unlawful, misleading, or discriminatory purpose, or help anyone else do so.

10. Fraud prevention, reversals, and chargebacks

We protect advertisers, publishers, and honest end users with offer review, limits on how often a user can complete an offer, rate limits, checks of the network a visit comes from, including blocking of VPN, proxy, Tor, and datacenter traffic, and manual checks by our staff. These checks may consider activity history, completion patterns, the IP address and network of a visit, security challenges, and information from advertisers and offer partners.

Where a check indicates a material risk of fraud or a breach of these terms, we may reject or reverse completions, block a device or end user from offers, hold or reverse publisher earnings, pause offers, request verification, restrict parts of the Service, or close an account. Amounts derived from fraudulent or prohibited activity are not payable. If a display, database, or coding error causes an amount to appear higher than it should, we may correct it and are not obliged to pay the incorrect amount.

If you believe a decision was wrong, write to support@moonetix.com. Decisions that close a business account or withhold a publisher settlement are reviewed by a person.

11. Third-party offers and advertisements

Most offers are supplied by advertisers and third-party offer partners and are subject to their own terms and privacy notices. When you open an offer you leave the parts of the Service we control. We do not endorse, and are not responsible for, the accuracy, legality, quality, or safety of third-party content, products, or services, nor for a third party's decision to approve or reject a completion.

Your dealings with an advertiser are between you and that advertiser. To the fullest extent permitted by law, we are not liable for loss or damage arising from third-party offers or advertisements, including from viruses, malware, or other harmful components they may contain. Take normal precautions before installing software or sharing information with any third party.

12. Security research

If you believe you have found a vulnerability in the Service, please report it responsibly to support@moonetix.com with enough detail for us to reproduce it, and give us reasonable time to fix it before disclosing it to anyone else. Do not access or change data that is not yours, degrade the Service, or run automated scans against it. Unauthorized testing or exploitation is a breach of these terms and may lead to legal action.

13. Intellectual property

The Service, including its software, design, text, graphics, and the Moonetix name and logo, is owned by us or licensed to us and is protected by intellectual property law. Apart from the limited, revocable licenses granted in these terms, nothing transfers any rights to you. Advertisers keep ownership of their creatives and grant us a license to host, display, and adapt them as needed to run their offers.

14. Content you submit

You keep ownership of the content you submit, such as offer material, publisher applications, survey responses, reports of missing rewards, and support messages. You grant us a worldwide, royalty-free, non-exclusive license to host, store, reproduce, and use it as needed to operate the Service, review applications and reports, handle complaints, and meet legal obligations.

We may use automated tools and trusted providers to detect and prevent illegal or abusive content, including child sexual abuse material, and we may remove content, restrict accounts, and report to the competent authorities where the law requires it.

15. Suspension and termination

You may delete a business account at any time in your account settings, or by writing to us. We may suspend or close an account, block access to the offerwall, or end an integration without prior notice where these terms are breached, where a legal or regulatory requirement applies, or where continued access would put end users, partners, or us at risk. If we close an account for a breach, you must not open another.

On closure, the right to use the Service ends. If you delete your own account, any publisher earnings not yet paid out are forfeited and cannot be restored. If we close an account for a reason other than a breach, publisher earnings that are confirmed remain payable under section 7. Sections that by their nature should survive termination do so, including sections 3, 10, 11, 13, 17, 18, 19, and 21.

16. Data protection and deletion

How we collect and use personal data is described in our Privacy Policy, including the separate roles of Moonetix and publishers when the offerwall runs inside a publisher property. Publishers that send us end user data must have a lawful basis to do so and must reflect our processing in their own privacy notice.

You can ask us to delete personal data we hold about you by writing to privacy@moonetix.com. We will delete or anonymize it unless we must keep certain records, for example for fraud prevention, accounting, tax, or legal claims, in which case we keep only what is required and for as long as it is required.

17. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that offers will be available in your country, that any level of earnings, conversions, or results will be achieved, that a partner will approve a given completion, or that the Service will be uninterrupted or error-free. Nothing in the Service is a promise of income or an employment relationship.

18. Limitation of liability

To the fullest extent permitted by law, Shark Earnings LLP is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, earnings, data, or goodwill, arising out of or in connection with the Service.

Our total aggregate liability arising out of or in connection with the Service is limited to the lesser of the amounts paid by you to us, or by us to you, in the one month before the event giving rise to the claim, or 100 USD. This limit does not reduce confirmed publisher earnings that are payable under section 7. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence. Where a jurisdiction does not allow a limitation, it applies only to the extent permitted there.

19. Indemnification

You agree to indemnify and hold harmless Shark Earnings LLP, its officers, employees, and agents from any claim, loss, liability, or expense, including reasonable legal fees, arising from your use of the Service, your breach of these terms, your infringement of anyone's rights, or, for advertisers and publishers, the offers, material, properties, or traffic you provide.

20. Changes to the service and to these terms

We may add, change, suspend, or withdraw features of the Service, and we may update these terms. For material changes we give publishers notice by email or in the dashboard, and advertisers notice by email, before they take effect, and we update the "last updated" date at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated terms.

21. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of law rules. The courts of British Columbia have exclusive jurisdiction, except that consumers resident in the EU, the EEA, or the United Kingdom keep the benefit of mandatory protections and any right to bring proceedings in their country of residence.

Before starting formal proceedings, please contact us at support@moonetix.com so we can try to resolve the matter directly.

22. Miscellaneous

These terms, our Privacy Policy, and any written agreement covering an advertiser or publisher relationship form the entire agreement between us on their subject. If a provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these terms; we may assign them to an affiliate or in connection with a reorganization or sale of the business. Notices to account holders may be given by email or in the dashboard.

Events outside our control. Neither you nor we are responsible for a delay or failure caused by events outside reasonable control, such as outages of networks, hosting, or payment providers, failures or late payments of advertisers or offer partners, natural disasters, war, or government action. Obligations to pay confirmed amounts continue once the event ends.